
Processed and ready for sale within 24 hours. Returns Management Services
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Fulfilment Service
Returns Management Services
Returns management is a crucial aspect of minimising margin erosions, especially today. You need a fulfilment company like us to handle each return effectively to optimise costs and customer satisfaction. In addition, we ensure getting all good stock available to resell instantly.
Be one step ahead
Why Choose Prolog Fulfilment?
Take advantage of Prolog’s top-of-the-line Returns Management
Customer Satisfaction
Our priority is to make returns easy for your customers. Fast, reliable returns processing keeps customers happy and loyal to your brand.
Cost Efficiency
By optimising reverse logistics, we help reduce the costs associated with returns, including transportation, labour, and storage.
Improved Inventory Management
We quickly restock products and update your inventory levels in real-time, ensuring transparent stock availability.
Data-Driven Insights
Gain valuable insights into return trends and product performance with our analytics to identify areas for improvement.


30+ Years of Expertise
250K+ Sq. Ft Inventory Space
30M+ Orders Fulfiled Annually
Paving your way to success
What We Offer in Returns Management
Utilise the Prolog’s process to minimise the margin erosion
Return Product Processing
From beginning to end, we ensure that returned products are quickly received, inspected, and processed for refunds, replacements, or repairs as per the requirements. We are guaranteeing minimum delays and fast resolutions.
B2B & B2C Returns Management
Keeping track of returns means that we always keep you in the loop of the return process with complete visibility of costs that may be identified as valid for business-to-business and business-to-customer (B2C) return control.
Product Return Policies
The crucial part of the process is to create tailored returns policies that reflect your business needs. Our services allow for simple exchanges, restocking, or store credits, depending on your preferences.
Real-Time Tracking
Quality Control
Sustainability
We improve the world by adhering to sustainable solutions such as refurbishing products, recycling materials, and reprocessing items for resale where applicable. Our approach minimises the environmental impact and currently recycles 99% of returns that are graded for disposal.
Prolog’s Sector
Industries We Serve
Our returns management solutions are suitable for a wide range of industries, including fashion, electronics, consumer goods, and much more
02
Footwear
Make every movement valuable with our efficient footwear fulfilment. The same care and effort you have taken in crafting the products, we put into the kitting, stocking, inventory management, and personalisation, so you can rest easy while your customers receive their footwear on time.
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Footwear
Make every movement valuable with our efficient footwear fulfilment. The same care and effort you have taken in crafting the products, we put into the kitting, stocking, inventory management, and personalisation, so you can rest easy while your customers receive their footwear on time.
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Consumer Electronics
Begin your journey of delight with an innovative consumer electronics fulfilment service. We put our utmost effort into delivering a safe environment for your fragile electronics, ensuring accurate and timely fulfilment involving kitting, inventory management, and delivery.
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Consumer Electronics
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Subscription Boxes
Custom-made for each of your subscribers according to their requirements, our subscription box fulfilment wraps everything from product selection and packaging to timely delivery. Creating that magical unboxing experience makes your customers want to return for more.
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Subscription Boxes
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Home & Kitchen
Add value to your customers’ living spaces on time with our trustworthy home and kitchen fulfilment, which includes delivering, picking, packing, customising, accurate inventory management, and software integrations for everything from creative decorative items to practical cookware.
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Home & Kitchen
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Beauty &
Personal Care
Treat your customers to your unique line of beauty and personal care products with the help of our fulfilment. Whether it’s skincare luxuries or even day-to-day essentials, we can offer a complete assortment to take their self-care routines to new heights with effective and efficient fulfilment.
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Beauty & Personal Care
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Healthcare
Leave it to us to care for your healthcare products accurately and precisely. Our excellent fulfilment services guarantee timely delivery, personalisation, picking, and packing, while putting your customers at ease.
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Healthcare
Leave it to us to care for your healthcare products accurately and precisely. Our excellent fulfilment services guarantee timely delivery, personalisation, picking, and packing, while putting your customers at ease.
Returns Management FAQs
What’s the standard returns rate?
It really depends upon the sector. Our clients who ship cosmetics see a lower rate of around 5% returns, whilst those shipping footwear or clothing experience higher rates of 15-35%.
Why should I outsource returns management?
If your brand is dealing with 1-10 returns each day, it probably wouldn’t make sense for you to outsource returns management. Some of the clients we work with though, deal with high volumes of returns each month.
Prolog’s order fulfilment process is optimised to reduce returns, but those that remain are dealt with quickly and efficiently. Our frictionless returns process provides either a refund or a replacement item – all resolved within 24 hours. Our service is consistently friendly, efficient, and on-brand, ensuring that customer satisfaction is prioritised at all stages.
Can you personalise returns?
We work with clients to create a personalised set of returns rules and guidelines for the Prolog team to work with. Getting standard returns processes and guidelines in place will keep your customers happy. Research shows that 92% of customers who have a positive experience of returns management, will return to buy again.
What channels does Prolog work with?
Prolog integrates with numerous eCommerce platforms including Amazon, WooCommerce, Shopify, Magento, 3dcart, Prestashop, BigCommerce, Weebly, ShopWired.
Can you help me to reduce my returns rate?
It’s all part of the service! If your return rate is high, we’re able to provide data trends to find out what may be causing it. Prolog’s warehouse management system (WMS) provides eCommerce brands with all the data they need to analyse the problem and resolve it. It could be that a product is consistently arriving damaged, in which case we can consider changing the design of the packaging.
What kinds of products do you handle?
We handle a huge range from cosmetics and beauty products, through vitamins and supplements, to sporting apparel and accessories.
Do you have a Warehouse Management System (WMS)?
Prolog’s WMS offers real-time visibility of inventory levels, picking and packing, returns management, and eCommerce workflows. Clients can track the progress through the entire order fulfilment process, see whether items have been shipped and track their transit to delivery.
What if I have a problem?
Prolog clients received dedicated support from trained agents who want to help, will ‘own’ the problem, and can resolve it efficiently and effectively. They will stay with your issue until it is solved to your satisfaction.