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Fulfilment Service

Returns Management Services

Returns management is a crucial aspect of minimising margin erosions, especially today. You need a fulfilment company like us to handle each return effectively to optimise costs and customer satisfaction. In addition, we ensure getting all good stock available to resell instantly.

Be one step ahead

Why Choose Prolog Fulfilment?

Take advantage of Prolog’s top-of-the-line Returns Management

Customer Satisfaction

Our priority is to make returns easy for your customers. Fast, reliable returns processing keeps customers happy and loyal to your brand.

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Cost Efficiency

By optimising reverse logistics, we help reduce the costs associated with returns, including transportation, labour, and storage.

Improved Inventory Management

We quickly restock products and update your inventory levels in real-time, ensuring transparent stock availability.

Data-Driven Insights

Gain valuable insights into return trends and product performance with our analytics to identify areas for improvement.

fulfilment services uk

30+ Years of Expertise

250K+ Sq. Ft Inventory Space

30M+ Orders Fulfiled Annually

Paving your way to success

What We Offer in Returns Management

Utilise the Prolog’s process to minimise the margin erosion

Return Product Processing

From beginning to end, we ensure that returned products are quickly received, inspected, and processed for refunds, replacements, or repairs as per the requirements. We are guaranteeing minimum delays and fast resolutions.

B2B & B2C Returns Management

Keeping track of returns means that we always keep you in the loop of the return process with complete visibility of costs that may be identified as valid for business-to-business and business-to-customer (B2C) return control.

Product Return Policies

The crucial part of the process is to create tailored returns policies that reflect your business needs. Our services allow for simple exchanges, restocking, or store credits, depending on your preferences.

Real-Time Tracking

Through our intelligent integrated systems, you and your customers can track the status of product returns in real-time. We help you maintain trust and inform everyone about the progress of their return.

Quality Control

All the product return items undergo a thorough inspection to determine their condition. Products can be restocked, repaired, or discarded based on your guidelines, ensuring quality control is maintained throughout.

Sustainability

We improve the world by adhering to sustainable solutions such as refurbishing products, recycling materials, and reprocessing items for resale where applicable. Our approach minimises the environmental impact and currently recycles 99% of returns that are graded for disposal.

Prolog’s Sector

Industries We Serve

Our returns management solutions are suitable for a wide range of industries, including fashion, electronics, consumer goods, and much more

Returns Management FAQs

What’s the standard returns rate?

It really depends upon the sector. Our clients who ship cosmetics see a lower rate of around 5% returns, whilst those shipping footwear or clothing experience higher rates of 15-35%.

  • If your brand is dealing with 1-10 returns each day, it probably wouldn’t make sense for you to outsource returns management. Some of the clients we work with though, deal with high volumes of returns each month.

    Prolog’s order fulfilment process is optimised to reduce returns, but those that remain are dealt with quickly and efficiently.  Our frictionless returns process provides either a refund or a replacement item – all resolved within 24 hours. Our service is consistently friendly, efficient, and on-brand, ensuring that customer satisfaction is prioritised at all stages.

We work with clients to create a personalised set of returns rules and guidelines for the Prolog team to work with. Getting standard returns processes and guidelines in place will keep your customers happy. Research shows that 92% of customers who have a positive experience of returns management, will return to buy again.

Prolog integrates with numerous eCommerce platforms including Amazon, WooCommerce, Shopify, Magento, 3dcart, Prestashop, BigCommerce, Weebly, ShopWired.

It’s all part of the service! If your return rate is high, we’re able to provide data trends to find out what may be causing it. Prolog’s warehouse management system (WMS) provides eCommerce brands with all the data they need to analyse the problem and resolve it. It could be that a product is consistently arriving damaged, in which case we can consider changing the design of the packaging.

Prolog’s WMS offers real-time visibility of inventory levels, picking and packing, returns management, and eCommerce workflows. Clients can track the progress through the entire order fulfilment process, see whether items have been shipped and track their transit to delivery.

Prolog clients received dedicated support from trained agents who want to help, will ‘own’ the problem, and can resolve it efficiently and effectively. They will stay with your issue until it is solved to your satisfaction.