Processed and ready for sale within 24 hours.

Returns Management Services

Spend £1 with Prolog and get £11 back in returns value.

Fulfilment Service

Returns Management Services

Returns management is a crucial aspect of minimising margin erosions, especially today. You need a fulfilment company like us to handle each return effectively to optimise costs and customer satisfaction. In addition, we ensure getting all good stock available to resell instantly.

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Paving your way to success

What We Offer in Returns Management

Utilise the Prolog’s process to minimise the margin erosion

Return Product Processing

From beginning to end, we ensure that returned products are quickly received, inspected, and processed for refunds, replacements, or repairs as per the requirements. We are guaranteeing minimum delays and fast resolutions.

B2B & B2C Returns Management

Keeping track of returns means that we always keep you in the loop of the return process with complete visibility of costs that may be identified as valid for business-to-business and business-to-customer (B2C) return control.

Product Return Policies

The crucial part of the process is to create tailored returns policies that reflect your business needs. Our services allow for simple exchanges, restocking, or store credits, depending on your preferences.

Real-Time Tracking

Through our intelligent integrated systems, you and your customers can track the status of product returns in real-time. We help you maintain trust and inform everyone about the progress of their return.

Quality Control

All the product return items undergo a thorough inspection to determine their condition. Products can be restocked, repaired, or discarded based on your guidelines, ensuring quality control is maintained throughout.

Sustainability

We improve the world by adhering to sustainable solutions such as refurbishing products, recycling materials, and reprocessing items for resale where applicable. Our approach minimises the environmental impact and currently recycles 99% of returns that are graded for disposal.

Return Product Processing

From beginning to end, we ensure that returned products are quickly received, inspected, and processed for refunds, replacements, or repairs as per the requirements. We are guaranteeing minimum delays and fast resolutions.

B2B & B2C Returns Management

Keeping track of returns means that we always keep you in the loop of the return process with complete visibility of costs that may be identified as valid for business-to-business and business-to-customer (B2C) return control.

Product Return Policies

The crucial part of the process is to create tailored returns policies that reflect your business needs. Our services allow for simple exchanges, restocking, or store credits, depending on your preferences.

Product Return Policies

The crucial part of the process is to create tailored returns policies that reflect your business needs. Our services allow for simple exchanges, restocking, or store credits, depending on your preferences.

Real-Time Tracking

Through our intelligent integrated systems, you and your customers can track the status of product returns in real-time. We help you maintain trust and inform everyone about the progress of their return.

Real-Time Tracking

Through our intelligent integrated systems, you and your customers can track the status of product returns in real-time. We help you maintain trust and inform everyone about the progress of their return.

Quality Control

All the product return items undergo a thorough inspection to determine their condition. Products can be restocked, repaired, or discarded based on your guidelines, ensuring quality control is maintained throughout.

Sustainability

We improve the world by adhering to sustainable solutions such as refurbishing products, recycling materials, and reprocessing items for resale where applicable. Our approach minimises the environmental impact.

Be one step ahead

Why Choose Prolog Fulfilment?

Take advantage of Prolog’s top-of-the-line Returns Management

Customer Satisfaction

Our priority is to make returns easy for your customers. Fast, reliable returns processing keeps customers happy and loyal to your brand.

Cost Efficiency

By optimising reverse logistics, we help reduce the costs associated with returns, including transportation, labour, and storage.

Improved Inventory Management

We quickly restock products and update your inventory levels in real-time, ensuring transparent stock availability.

Data-Driven Insights

Gain valuable insights into return trends and product performance with our analytics to identify areas for improvement.

30+ Years of Expertise

250K+ Sq. Ft Inventory Space

30M+ Orders Fulfilled Annually

Prolog’s Sector

Industries We Serve

Our returns management solutions are suitable for a wide range of industries, including fashion, electronics, consumer goods, and much more

01

Sports

Elevate your sports brand with our premier fulfilment solutions. From fast order processing to accurate inventory management and kitting, we deliver a quality customer experience.

02

Footwear

We work in partnership with a number of footwear brands, providing them with a scalable fulfilment service, and managing their end-to-end stock to delivery requirements, alongside kitting and personalisation.

03

Consumer Electronics

We understand that consumer electronics are high end, fragile items and put our utmost care and effort into delivering them safely to your customers. Our fully managed fulfilment solution provides end-to-end stock to delivery management, including returns and a re-work service.

04

Subscription Boxes

Custom-made for each of your subscribers according to their requirements, our subscription box fulfilment includes everything from product selection and packaging, to timely delivery. Our tailored solutions create a unique and memorable unboxing experience.

05

Home & Kitchen

Add value to your customers’ living spaces with our efficient and reliable home and kitchen fulfilment, including end-to-end stock to delivery, accurate inventory management and software integrations for everything from creative decorative items to practical cookware.

06

Beauty & Personal Care

Treat your customers to your unique line of beauty and personal care products with the help of our beauty fulfilment solutions. Whether it’s skincare luxuries or day-to-day essentials, we can provide a reliable and efficient delivery experience to take their self-care routines to new heights.

07

Healthcare

Trust us to handle your healthcare product deliveries with care, accuracy and precision. Our exceptional fulfilment services ensure timely delivery, personalised solutions and meticulous picking and packing -providing peace of mind for both you and your customers.

30M⁺

Units Fulfilled Annually

100⁺

Countries Reached

150⁺

Satisfied Customers

3^Sites

250k Sq ft

our testmonials

Trusted by Businesses Like Yours

Exceeding expectations for every business searching for global fulfilment

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Returns Management Services

Returns Management Services

What We Offer in Returns Management