2 Multi-User facilities


Contact Centres

200 seat Customer Centres

carbon neutral


Carbon Trust neutral fulfilment

About Us

Our Focus is You

Prolog has over 30 years’ experience of partnering with brands to develop their business. We have two multi-user warehouses, totalling 250,000 sq ft, which support the order fulfilment services our clients need to succeed.

The focus at Prolog is on personalised fulfilment for eCommerce brands. Our dedicated account managers ensure streamlined systems integration with our WMS, swift and efficient onboarding, and ongoing supply chain consultation thereafter. We take our professional partnerships seriously and invest our communications with the care and commitment required to nurture and maintain them.

If you’re looking to partner for growth, and you need an innovative 3pl that can match your aspirations, talk to the Prolog team; find out what makes us different.

Call us today on 01623 724000

about prolog fulfilment

Who Do We Work With?

Prolog Fulfilment is delighted to work alongside a range of business, from iconic global brands to eCommerce start-ups that have grown rapidly and are ready to scale. Our passion is for partnering businesses to help them grow and enhance their brand. Many of our clients have been with us for over a decade, which speaks to the ongoing value we contribute.

"Prolog have evolved, adapted and expanded their services to ensure they always deliver a relevant service that is of a constant high standard. Prolog continue to work with us in order to identify mutually beneficial improvements and offer added value solutions that enhance our supply chain operation."

Company Overview

You’ll find the Prolog Fulfilment Centre at the heart of the logistics ‘Golden Triangle’, just 2 minutes from Junction 27 of the M1, which means we’re located within an hour’s drive of all major carrier hubs. This is our primary operational centre and home of our fleet which is complemented by established partnerships with the UK’s best couriers.

Our second site in Sudbury, Suffolk, is home to our Contact Centre which provides outsourced support for retail, fulfilment and loyalty card clients.

Our goal is to offer the very best 3PL services. Here’s how we set about achieving that:

  • We’re ambitious for our clients, so we continuously improve our offering.
  • Partnering brands means helping, providing expertise, and dedicated support.
  • Everyone at Prolog contributes to a proactive, creative, and dynamic culture.
  • Everything we do is focused on exceeding your customers’ expectations.

If you’re looking for more than the basics from your 3PL partner, we’d love to talk to you.

Fulfilment Services

Fulfilment Services

You can trust Prolog Fulfilment to manage your orders efficiently at every stage. We store your inventory, fulfil your eCommerce, B2B, FBA, or FBM (working with Amazon) orders to customers, and handle all returns. The process is transparent and can be tracked in real time, online.

Returns Processing

Returns Processing

We provide a frictionless returns experience for your customers. Our systems integrate with yours to ensure fast refunds via the original payment method, or same-day replacements. You’ll receive monthly returns data allowing you to track, understand and reduce return rates.

Contact Centre

Contact Centre

Our Contact Centre can expertly manage your customer experience as if we were your own in house resource. Our friendly, articulate employees answer customer calls, respond to emails, and manage social media messages. You’ll receive regular reports detailing data analytics.

Markets We Work In

Here are some of the markets that Prolog Fulfilment specialises in.

cosmetics fulfilment market

Cosmetics Fulfilment

We work with a number of cosmetic, beauty and grooming brands, ensuring that their goods are stored, packed, and shipped expertly in order to reach their customers fast, and in perfect condition. Read more.

pet food fulfilment

Pet Food Fulfilment

Pet food, accessories and specialist supplements is a growing market with exciting new products arriving all the time. As well as offering order fulfilment we can help brands develop repeat purchasing. Read more.

fashion fulfilment market

Fashion Fulfilment

Many of the fashion brands we work with take advantage of the customised packaging we offer as one of our value-adds. They also benefit from our supply chain expertise and returns management. Read more.

Supplements & Vitamins Fulfilment

Supplements & Vitamins Fulfilment

This market services a growing need to boost our immune system and increase wellness. Prolog offers the ideal environment for brands, with strict batch controls, and kitting and subscription expertise. Read more.

luxury fulfilment

Luxury Fulfilment

Our luxury brands know that their products are treated with the care and attention they deserve. They are stored securely, packed according to brand guidelines, and despatched promptly for unboxing. Read more.

sports fulfilment

Sports Fulfilment

Sports goods come in all shapes and sizes, from cycles to swimsuits and accessories. Prolog fulfils kit orders for multiple sports clubs providing warehousing, same day despatch and returns management. Read more.

technology fulfilment

Technology Fulfilment

From TVs to computers to headphones, Prolog is trusted by brands to deliver tech goods promptly and in perfect condition to the customer. Returns management offers same day refunds or replacements. Read more.

subscription box fulfilment market

Subscription Boxes

Subscription boxes are the latest way to get the best value from brands. At Prolog we help businesses get started or grow their existing subscription services with custom packaging and online tracking. Read more.

homeware fulfilment

Homeware Fulfilment

Prolog is a well-known 3PL providing homeware fulfilment for eCommerce organisations; we deliver your home goods to your customers on time and in excellent condition with the objective of delighting customers. Read more.

toys and games fulfilment

Toys and Games Fulfilment

We provide order fulfilment operations for leading toy and game manufacturers. From puzzles to board games, we retain your products in our fulfilment centres and pick, pack, and ship online orders to your customers. Read more.

book fulfilment

Book Fulfilment

We work jointly with eCommerce booksellers and publishers to make certain that your books are delivered in prompt timing and mint condition. For our clients, we develop custom procedures with a variety of value adds. Read more.

hair and beauty fulfilment

Hair and Beauty Fulfilment

Prolog is a specialised fulfilment company for hair and beauty merchants. We can turn an intricate process into an affordable solution for your business. Prolog excel in the handling and storage of small and delicate goods. Read more.

stationary and gift fulfilment

Stationary and Gift Fulfilment

Prolog Fulfilment collaborates with a broad range of stationery and gift brands, including regional retailers and international eCommerce giants. For your business, we can provide tailored packaging and design solutions. Read more.