Simply contact us via our website or call us. We’ll schedule a consultation to understand your needs and provide a tailored solution.

We’ll need details about your product catalogue, expected order volumes, storage requirements and any specific services you’re interested in.

Yes, our onboarding team will guide you through the process, including setting up your account, integrating your systems and planning your inventory storage.

Our global network ensures we can fulfil orders in most regions worldwide, including North America, Europe, Asia and Oceania. Please contact us for specific regional capabilities.

Our core services include B2B retail fulfilment, ecommerce fulfilment, bonded warehousing, client services, global fulfilment, integrated marketplace fulfilment, returns management and value added services.

We have two multi-user warehouses located in Nottingham. These offer 250,000 square feet of storage space, with 30,000 pallet spaces.

We take care of outgoing stock using our WMS to ensure market-leading fulfilment service levels. Our dynamic systems management allows us to monitor demand and refine picking and packing operations to meet your order requirements.

Absolutely. We specialise in scalable solutions that can accommodate large order volumes and complex shipping requirements.

Pricing is based on several factors, including storage space required, order volume, packaging materials, and shipping destinations. Contact us for a custom quote tailored to your business needs.

No, we offer flexible terms and scalable solutions to adapt to your business growth and seasonal fluctuations.

Prolog clients received dedicated support from trained agents who want to help, will ‘own’ the problem and can efficiently resolve it. They will stay with your issue until it is solved to your satisfaction.

We partner with leading carriers such as DHL, DPD, Evri and Royal Mail, and local providers to ensure fast and reliable deliveries.

Yes, we provide same-day and next-day delivery options for select locations. Availability depends on your location and the specific service level agreement (SLA).

Our team sources competitive international shipping solutions for our clients. We also assist in customs documentation, duty calculations and compliance to ensure smooth cross-border shipping.

Yes, we offer various shipping tiers, including expedited and premium delivery options.

Yes, all orders come with real-time tracking, accessible through your account dashboard.

We use advanced warehouse management systems (WMS), real-time tracking and integration tools to provide seamless order management and transparency.

Yes, we support integration with major platforms, including Shopify, WooCommerce, Magento, BigCommerce and Amazon, among others.

Our WMS provides real-time visibility of inventory levels, picking and packing and ecommerce workflows. You can track the progress of orders through the entire order fulfilment process, see whether they’ve been shipped and track their transit to delivery.

We provide comprehensive returns management, including product inspection, restocking and customer notifications.

Yes, we provide 24/7 customer support to help resolve order-related issues.

Our order fulfilment process is optimised to reduce returns, but those that remain are dealt with quickly and efficiently. Our frictionless returns process provides either a refund or a replacement item – all resolved within 24 hours. Our service is consistently friendly, efficient and on-brand, ensuring that customer satisfaction is prioritised at all stages.

We work with clients to create a personalised set of returns rules and guidelines for the Prolog team to work with. Getting standard returns processes and guidelines in place will keep your customers happy. Research shows that 92% of customers who have a positive experience of returns management will return to buy again.

It’s all part of the service! If your return rate is high, we’re able to provide data trends to find out what may be causing it. Our WMS provides all the data you need to analyse the problem and resolve it.