If you’re British, then you’ve probably heard of our beloved British Airways, the flag carrier airline of the United Kingdom. And we’re excited to say that, come 2021, we will have been working with them for almost 35 years!
Its main hub at Heathrow Airport, British Airways is the second-largest airline in the UK. It is also the UK’s most popular airline in 2019, uplifting 44.56 million passengers.
After the airline’s formation in 1974, it was in 1986 that our work for British Airways began in Sudbury, and our business relationship has grown ever since.
Our Work for British Airways
Ranging from customer contact to more traditional back-office services, we offer a broad range of services for British Airways and their frequent flyer programme. These include:
- Making changes to their customers’ personal details
- Dealing with customer rewards points and claims
- Auditing accounts for any fraudulent points usage
- Creating rules and campaigns for awarding points and customer rewards
- Inbound mailsort
- Outbound pack fulfilment and mailings
- High-quality customer services
As a UK supplier of mail fulfilment, customer rewards schemes and contact centre solutions, we are able to provide a higher level of service to the UK’s most popular airline than an offshore supplier would be, and with minimised risk. Meanwhile, our services still have the benefit of being less expensive than other suppliers in the UK.
Over the years, as specialists in digital contact handling, we have consistently provided exceptional delivery of services and service-level agreements to our client, handling over 500,000 contacts per year. This is all possible thanks to the advanced contact handling expertise of our team, who have worked here, on average, for nearly 10 years.
Testimonial
“We have been proud to work in partnership with Prolog for 35 years and are delighted with their innovative approach and use of continuous improvement to meet their ever-growing portfolio of British Airways back office activities. Their willingness to change, be flexible and continually challenge has resulted in cost savings we have been happy to share. The relationship continues to grow, develop and blossom and we look forward to working closely with them for the foreseeable future.”
We at Prolog are equally glad to act as British Airways’ Contact Centre and are delighted to have worked with this respected airline for so long. For 35 years, it has been a truly uplifting experience.
To find out more about our efficient, UK-based contact centre services, visit our Contact Centre page.
To reward your most loyal customers, visit our Reward Schemes Management page.
