Innovative Tech Solutions
Our in-house IT team are on-hand to make sure that Prolog’s IT solutions seamlessly integrate with those of our customers. We’ll ensure that our order processing and fulfilment systems talk to yours right from the start.
Prolog customers benefit from being able to:
- Manage orders from multiple channels
- Achieve end-to-end visibility on orders
- View inventory levels
- Download real-time data for ordering, kitting, returns etc.
How Can Our Warehouse Management System Help Your Business?
- Managing Your Order. Our e-fulfilment integrates with a broad range of eCommerce platforms, including Shopify, Magento, WooCommerce, BigCommerce, 3dcart, Prestashop.
- Managing Your Inventory. Our WMS provides real-time visibility of inventory levels, picking and packing, and e-fulfilment workflows.
- Managing Warehouse Processes. Prolog clients can track the progress of their orders through the entire process. Any problems or issues can be picked up quickly and amended.
- Managing Shipping. Track whether or not your orders have been shipped, and check their progress in transit, through to delivery.
- Managing Returns. Clients receive regular reporting on our frictionless returns process. The data can help inform strategies around customer trends and tastes and provide ways to minimise return requests.
- Managing Innovation. Prolog’s versatile WMS software underpins our operations, supports our partnership with brands, and helps us to innovate for improvement.
The resilience, security, and stability of our IT systems is enhanced by the fact that we host our servers in separate data centres located off-site.
Contact Centre Call Handling
Prolog’s Contact Centre uses an automated call distributor and call management system, Avaya. This reports on a range of functions and actions, including individual agent performance and service-level agreements for contracts.
Supported by state-of-the-art telecoms and CRM systems we optimise communications using voice, email, social media, SMS and webchat.
CRM software is used to track activity and resolve issues efficiently. Using detailed analytics, we can report promptly on call volumes, handling times etc.
Marketplace integrations
Shopping cart integrations
