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Managing the Customer Experience for You
Customer relationships have never been more important, now that so many transactions happen online. Prolog’s contact centre ensures a friendly and efficient fully branded encounter for your customers whether we’re managing a complaint, handling a promotional campaign, or administering a membership/loyalty programme.
The Customer Experience
Our contact centre in Sudbury, Suffolk is supported by leading telecoms and CRM solutions. We provide multi-channel communications via phone, email, social media or live chat. All our services are accompanied by data reporting which ensures that you have visibility of all our activities.
We specialise in:
- eCommerce customer services & sales
- VIP account handling
- Membership and loyalty card management
- Promotional response
- Charity donation handling
Contact Centre Services
- Multi-Channel Comms. Supported by state-of-the-art telecoms and CRM systems we optimise communications using voice, social media, email, webchat, and SMS.
- Data Analytics. We use CRM software to track activity and resolve issues efficiently. Using detailed analytics, we can report promptly on call volumes, handling times etc.
- Multilingual Call Handling. Prolog is staffed with highly trained agents who can provide expert, multilingual call handling, helping local businesses to turn global.
- Peak Management. Our proactive and dynamic team offers an agile work force whose ability to deal with peaks and crisis situations is second to none.
- System Integration. We integrate our system with yours, whether this means our agents using your system, or developing something bespoke to meet your objectives.
- Bespoke VIP Comms. We can manage one-to-one VIP accounts for our clients. This wrap around concierge service provides bespoke client engagement.
