Your brand, fully supported
Client Services
Our dedicated Client Services team works as an extension of your business, providing proactive operational support, clear communication and, should you require it, a customer service function delivered in your brand’s name.
Partnership at every stage
Dedicated support built around your business
Great fulfilment depends on more than warehousing, systems and carriers. It requires a responsive team that understands your products, customers, priorities and service expectations.
From implementation and day-to-day account management to peak planning, reporting and continuous improvement, our Client Services team keeps every part of your operation connected. We provide clear ownership, proactive communication and fast access to the people responsible for your account.
We can also provide a customer service function on your behalf. Our trained team answers customer calls in your brand’s name, follows your agreed processes and represents your tone of voice, giving your customers a seamless experience while reducing pressure on your internal team.
Our specialist client services
Dedicated account management
Your dedicated contact develops a detailed understanding of your business and coordinates activity across our warehouse, systems, carriers and management teams.
Onboarding and implementation
We manage the transition into Prolog, covering system integration, stock transfer, operating procedures, testing and launch readiness.
Proactive operational support
We monitor your operation, manage queries and provide clear updates on stock, orders, carriers, service performance and anything requiring your attention.
Customer service in your brand’s name
Our trained team can answer customer calls as your brand, following agreed scripts, processes and escalation routes to provide a consistent and professional customer experience.
Performance reporting and business reviews
Our enhanced WMS and Power BI suite provide real-time visibility across stock, orders, service levels, returns and operational exceptions, supported by structured performance reviews.
Peak planning and continuous improvement
We work with you to prepare for promotions, launches and seasonal demand, while continually identifying opportunities to improve service, efficiency and cost.
Sectors we cover
Our Client Services team supports brands across a wide range of sectors, providing knowledgeable, responsive support tailored to each operation.
Flexible Client Management
As much or as little support as you need
Every business is different, so our Client Services model is built around your requirements. You can retain control of day-to-day customer and operational management, use Prolog for specific areas of support or outsource the complete function to our experienced team.
From a dedicated account contact and performance reporting to operational query management and customer calls answered in your brand’s name, you choose the level of support that works for your business.
As your requirements change, the service can scale with you. Support can be increased for product launches, seasonal peaks, business growth or periods when your internal team needs additional capacity.
Contact UsLooking for a fulfilment partner that feels part of your business?
Contact our team today to discover how Prolog can support your operation, your customers and your growth.
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