Privacy Policy

1. Overview

1.1  PFL are committed to safeguarding and preserving the privacy of visitors to our website. This following policy outlines how we will collect, handle and process data of our customers and ensure confidentiality.

1.2  For the purposes of the Data Protection Act 2018, the data controller Is Prolog Fulfilment Ltd of Little Oak Drive, Sherwood Business Park, Annesley, NG15 0DJ.

1.3  Cookie Usage. Our website uses cookies set by analytics software to help us accurately estimate the number of visitors to the website and volumes of usage. This information allows us to recognise and count the number of visits and to see how visitors move around the site when they are using it. This helps us understand customer interests and helps us improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookies Policy.

1.4  Other Website Analytics. Other analytics software is used to help us make improvements to our website. It is sometimes possible to identify the company/ organisation name where a visit has come from, including pages viewed. However, the analytics software does not use cookies, nor can identify an individual person within the company/ organisation.

2. Purpose

The primary purposes of this policy are to:

• Ensure the protection of all Company information systems (including but not limited to all computer hardware, terminals, embedded systems, mobile devices, networking equipment, software and data) and to mitigate the risks associated with the theft, loss, misuse, damage or abuse of these systems.
  
  
• Ensure that users are aware of and act on their responsibilities for protecting the integrity and confidentiality of company data and compliance with company policies and all legal and regulatory responsibilities.
  
  
• Provide a secure information system environment for authorised users.
  
  
• Prevent financial or reputational loss arising from non-compliance with company policies or any legal and regulatory obligations, arising from misuse of its IT systems.

3 Definitions

3.1  IT Systems means any system used by the company to access, store, retrieve, process data and includes hardware, software and any system which provides remote access to the company data.

3.2  Device means any device used by or connected to the company IT System or being capable of connecting to the company’s systems.

3.3  Embedded devices are used for monitoring operations or controlling access to the premises, for example time and attendance management systems, CCTV, intruder detection systems, fire alarms.

3.4  Software is any system which is used to control access to data or function controlled by a computer or an embedded device.

3.5  Internet access is the ability to access data outside of the company’s network, for example, web sites or customer portals.

4 Information we collect

4.1  We may collect and process the following data on the web site:

• Information we collect about you. With regard to each of your visits to our site, we may automatically collect the following information:

o  technical information, including the Internet protocol address used to connect your computer to the internet, your login information and browser type;

o  information about your visit, including products you viewed or searched for; interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

• Information we receive from other sources. We may receive information about you if you use any of the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them.

4.2  We may collectand processthe following data using our web service integrations:

• Information you give us. You may give us information about you or your clients / customers. This includes information you provide to enable us to fulfil your orders and provide information to you of your stock holdings. The information you give us may include name, address, e-mail address and phone number, as well as order items or product details.

• Your name and vehicle registration details.

5 Use of Your Information

We use information held about you in the following ways:

5.1  Information you give to us. We will use this information:

(a)  to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

(b)  to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

(c)  to notify you about changes to our service;

(d)  to ensure that content from our site is presented in the most effective manner for you and for your computer.

5.2  Information we collect about you. We will use this information:

(a)  to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

(b)  to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

(c)  as part of our efforts to keep our site/ web services safe and secure;

(d)  to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

(e)  To provide information or data to you when carrying out our obligations arising from any contracts entered into between you and us;

(f)  To adhere to our Health and Safety obligations in terms of visitors whilst on site.

5.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

6 Disclosure of Your Information

6.1  We may share your information with selected third parties including:

i. Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.

ii.   Analytics and search engine providers that assist us in the improvement and optimisation of our site.

6.2  We may disclose your personal information to third parties:

i.  In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

ii.  If Prolog Fulfilment Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

7 Where we Store Your Personal Data

7.1  All information you provide to us is stored on our secure servers. Any information passed to us will be encrypted.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or systems, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

7.2  Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our servers; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

8 Your Rights

8.1  You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by contacting us. Our contact details are listed at the bottom of this notice.

8.2  Our site may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

9 Consent

9.1  By using our web site or services, you consent to the collection and use of your personal information by Prolog Fulfilment Limited as outlined in this Privacy Policy above.

9.2  You have a right to access any personal data we hold about you. To obtain a copy of any personal data we hold about you please use the contact details below.

9.3  Contacting Us. Please do not hesitate to contact us regarding any matter relating to this Privacy Policy at getintouch@prolog.co.uk or write to: Prolog Fulfilment Ltd, Sherwood Park, Annesley, Nottingham, NG15 0DJ

9.4  For matters related to Data Protection, please email dataprotection@prolog.co.uk.